Privacy Policy | Paradiso AI

Last Updated: October 09, 2025

Who We Are

These Terms of Service (“Terms”) govern your access to and use of Paradiso’s products, websites, and services (collectively, the “Services”). By clicking “I Agree,” registering for an account, accessing this website, or using any other website operated by Paradiso (including but not limited to Paradiso.ai, ParadisoLMS.net, Cognispark.ai, and ParadisoSolutions.com) or its group companies, or otherwise using the Services, you agree to be bound by these Privacy Policy and our Teams of service. If you do not agree to these Terms, you must not access, browse, or use the Services or any Paradiso websites.

These Terms are a legal agreement between the applicable Paradiso entity identified under the ‘Parties’ section below (collectively referred to as “Paradiso,” “we,” “us,” or “our”) and the individual or entity agreeing to these Terms (“Customer,” “you,” or “your”). If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization, in which case the terms “you” and “your” refer to the organization. THIS WEBSITE AND SERVICES ARE INTENDED SOLELY FOR BUSINESS AND ORGANIZATIONAL USE (B2B). THEY ARE NOT DESIGNED OR OFFERED FOR INDIVIDUAL CONSUMER USE.

Parties

If your billing address is in the United States, Canada, the European Union, Australia, or New Zealand, your agreement is with Paradiso Solutions Corporation, a Delaware, USA company and dispute resolution is administered by the American Arbitration Association (AAA) as described below.
If your billing address is in India or any other country not listed above, your agreement is with Paradiso Software Pvt Ltd, Pune, India and dispute resolution is seated in Mumbai, Maharashtra, India, as described below.

Scope & Roles

End‑users / website visitors. We act as a controller when we determine why and how Personal Data is processed (e.g., for account administration, billing, security, analytics, and marketing).

Enterprise customers. Where our enterprise customer uploads, records, or otherwise processes content in the Services (e.g., meeting recordings, transcripts, chat logs), we typically act as a processor (or “service provider”,“processor” under CCPA/CPRA/LGPD). In such cases, our processing is governed by a Data Processing Addendum (DPA) available on request at legal@paradisosolutions.com.

Personal Data We Collect

We may collect and process the following categories (depending on your interactions):

Account data: name, email, password or SSO identifiers, organization, role, preferences.

Contact & communications: support tickets, messages, survey responses.

Transactional & billing: purchase history, subscription tier; payment card data is processed by our payment gateway(s) and not stored by us beyond necessary tokens.

Usage & device: IP address, device identifiers, browser type, operating system, app version, referring URLs, pages viewed, links clicked, feature usage, crash logs, diagnostic data.

Content you provide: audio, video, images, text, files, prompts, meeting metadata (titles, attendees, timestamps) and outputs (transcripts, summaries, action items).

Marketing & cookies: cookie IDs, pixels, beacons, advertising identifiers, and opt‑in/opt‑out preferences.

Integrations (optional): If you connect third‑party accounts (e.g., Google or Microsoft), we receive the specific scopes you authorize (e.g., calendar events, basic profile) to enable requested features.

We do not require you to submit sensitive Personal Data (e.g., health, biometrics) to use the Services. If you choose to include such data (for example, within a recording), you are responsible for ensuring a lawful basis and appropriate notices to participants.

Sources of Personal Data

Directly from you (registration, forms, uploads, support).
Automatically via the Services and cookies/SDKs.
From your organization/administrator if you use an enterprise account.
From integration partners and third parties consistent with your settings and applicable law.

How We Use Personal Data (Purposes & Legal Bases)

We process Personal Data to:

Provide & maintain the Services (perform the contract, legitimate interests).

Create AI‑assisted outputs (e.g., transcripts/summaries) at your request (perform the contract, consent where required).

Personalize & improve features, quality, and user experience (legitimate interests).

Security & abuse prevention, including monitoring, preventing, and responding to fraud or misuse (legitimate interests, legal obligation).

Communicate about updates, security alerts, and administrative messages (perform the contract, legitimate interests).

Marketing with your consent where required (consent/legitimate interests; you can opt out anytime).

Compliance with legal obligations and to establish, exercise or defend legal claims (legal obligation, legitimate interests).

We may use aggregated or de‑identified information for analytics, benchmarking, and product development. We do not attempt to re‑identify such data except as needed to test anonymization or as required by law.

Google/Microsoft Integrations & “Eva by Paradiso”

If you authorize integrations, we access only the minimal scopes needed to provide requested features (for example, reading calendar event details so our assistant can join a scheduled meeting you select). We follow platform policies (e.g., Google API Services User Data Policy and its Limited Use requirements). We do not use Google Workspace or Microsoft data for advertising or to train generalized AI models. Access tokens are stored and transmitted securely.

You can revoke access at any time in your account or via the provider’s security settings. When you disconnect, we can no longer retrieve new data from that provider; any stored content linked to that integration is deleted in accordance with this Policy.

Your Responsibilities When Recording

You are responsible for ensuring you have all required notices and consents from participants before recording calls or meetings and for honoring applicable laws (e.g., two‑party consent jurisdictions). You agree not to capture or upload content that violates third‑party rights or applicable law. You may disable recording and/or delete stored content at any time as described below.

Cookie Usage and Data Privacy Preferences

We use first-party and third-party cookies/SDKs to operate the Services, keep you signed in, remember preferences, and provide a better user experience. These cookies also help with tracking and enhancing functionality. You can manage cookies in our banner/preferences center and your browser settings. Blocking cookies may limit some functionality. Where required, we obtain consent before setting non‑essential cookies. This information is also available in our Cookies Policy.

We honor Global Privacy Control (GPC) signals for applicable jurisdictions. Some analytics/advertising vendors act as our processors; others may be independent controllers. We do not sell your Personal Data for money. If any cross‑context behavioral advertising constitutes “sharing” under California law, you can opt out through cookie preferences, GPC, or by emailing legal@paradisosolutions.com.

When We Share Personal Data

We share Personal Data only as necessary and with appropriate safeguards:

Service providers/sub‑processors (hosting, storage, analytics, support, communications, payments).

Enterprise administrators for accounts provided by your organization.

Affiliates and corporate transactions (merger, sale, financing, or acquisition).

Legal & safety to comply with law, enforce our terms, protect rights, security, and safety.

A current list of material sub‑processors is available on request at legal@paradisosolutions.com.

International Data Transfers and hosting

Paradiso uses reputable cloud service providers to host and process Personal Data. These providers may store or process data in data centers located in various countries.

For free users, Paradiso determines the hosting region based on available infrastructure and performance considerations.
For paid users, Paradiso may accommodate requests for specific hosting regions, subject to technical feasibility and applicable data protection laws. You have to specifically request it, and an agreement has to be reached between you and Paradiso. There may be cost implications.

Where Personal Data is transferred outside your country, Paradiso relies on appropriate safeguards—such as Standard Contractual Clauses (SCCs) and equivalent mechanisms—to ensure that your information remains protected in accordance with applicable privacy laws.

Security

We implement administrative, technical, and physical safeguards, including encryption in transit, access controls, least‑privilege practices, secure credential storage, monitoring, and periodic reviews. No method of transmission or storage is secure, and we cannot guarantee absolute security.

Retention & Deletion

We retain Personal Data only for as long as necessary for the purposes set out in this Policy or as required by law.

Your Rights & Choices

Your rights depend on where you live and how you use the Services. Subject to verification and legal limits, you may request to:

Access, correct, or delete Personal Data.

Port your data in a machine‑readable format.

Restrict or object to processing (including profiling for direct marketing).

Withdraw consent where processing is based on consent.

Appeal our decision on a privacy request (where available by law).

How to exercise: Email legal@paradisosolutions.com with “Privacy Request” in the subject and specify your request and jurisdiction. We will verify your identity (and, for enterprise users, may refer you to your organization’s administrator). We will not discriminate against you for exercising

California (CCPA/CPRA) Notice

We act as a service provider to enterprise customers for Customer Content we process on their behalf.

For our own independent purposes (e.g., website analytics, marketing), we are a business. We do not “sell” Personal Information as that term is defined, and if our use of cookies/ads constitutes “sharing”, you may opt out through cookie preferences, GPC, or by contacting us.

You may use an authorized agent; we may require proof of authorization.

EEA/UK/Swiss

Our legal bases are described in Section “How We Use Personal Data (Purposes & Legal Bases)”

You may lodge a complaint with your local supervisory authority.

Where required, you have the right to object to processing based on legitimate interests.

Brazil (LGPD)

You have rights to confirmation, access, correction, anonymization, portability, deletion, information about sharing, and revocation of consent.

India (Digital Personal Data Protection Act, 2023)

Paradiso complies with the Digital Personal Data Protection Act, 2023 (DPDP Act).
Indian users have the right to access, correct, update, or delete their Personal Data, withdraw consent where applicable, and register a grievance with our Data Protection Officer (DPO) at legal@paradisosolutions.com. Paradiso may transfer Personal Data outside India in accordance with applicable law and with appropriate safeguards to ensure data protection.

Children’s Privacy and B2B Use

Our Services are intended solely for business use by individuals 13 years or older. Paradiso does not knowingly collect Personal Data from children.

If you are an educational institution using our Services, you are responsible for obtaining parental consent and complying with laws like FERPA and COPPA. Paradiso processes student data solely as a data processor, based on your instructions.

Our Services are B2B only, not for consumer use. If you believe we’ve received data from a child, please contact us at legal@paradisosolutions.com, and we will delete it promptly.

Third‑Party Links & Services

The Services may link to third‑party sites or allow you to enable third‑party integrations. We are not responsible for the privacy practices of those third parties. Review the privacy policies of any third‑party services you enable.

Changes to This Policy

We may update this Policy from time to time. The “Effective Date” reflects the latest revision. Material changes will be notified via the Services, email, or other reasonable means determined by Paradiso. Your continued use after the effective date constitutes acceptance.

How to Contact Us

Email: legal@paradisosolutions.com
Postal: Available upon request. Please include your country and any account identifiers so we can route your inquiry efficiently.

Additional Documents

Terms of Service: https://www.paradisosolutions.com/terms-of-use

Data Processing Addendum: Available on request at legal@paradisosolutions.com

Sub‑processor List: Available on request at legal@paradisosolutions.com

Cookie Preferences/Opt‑out: Manage via in‑product banner or email us.

Short Summary (Not legally binding)

We collect the minimum data required to run Paradiso and improve your experience, never sell your personal information for money, only “share” for ads where permitted and with opt‑out, secure data with industry‑standard safeguards, retain meeting content by default for up to 30 days, and give you rights to access, delete, or opt out.